(347) 321-9443
Open 7 Days: 8:00 am - 7:00 pm
Home cleaning nyc

FREQUENTLY ASKED QUESTIONS

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Booking, what we clean, billing, and policies—explained in plain language. Browse by topic or expand a question below.

TOPICS

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Booking & scheduling

Everything about reserving a visit, changing your time, and how we access your home or office.

  • Book online in under a minute
  • Same-day visits when available
  • Easy reschedule & skip options
  • Key / lockbox & building rules
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Cleaning services

What’s included in regular vs deep cleaning, supplies, and how we handle special requests.

  • Supplies & equipment included
  • Custom checklists for your space
  • Add-ons like fridge & oven
  • Insured, background-checked pros
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Payments & policies

How billing works, discounts for recurring service, and important things to know before your visit.

  • Secure payment after service
  • Recurring discounts (weekly / bi-weekly / monthly)
  • Transparent flat-rate & hourly options
  • Clear list of what we don’t clean
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All answers

Expand a question to read the full answer.

Booking & scheduling

How do I book a cleaning?
Choose your service on our site, pick a date and time, and confirm your address. You’ll get a confirmation email with your appointment details.
Do I need to be home during the cleaning?
Not unless you prefer to be. Many customers provide building or lockbox instructions so our team can work while you’re away.
Can I reschedule or cancel?
Yes. You can reschedule or cancel according to our policy window before your visit. Contact support if you need help with a last-minute change.
Do you offer same-day service?
We offer same-day cleaning when we have openings in your area. Book online or call (347) 321-9443 and we’ll do our best to fit you in.

Cleaning services

What’s the difference between regular and deep cleaning?
Regular cleaning maintains your space on a recurring schedule. Deep cleaning adds detail work—baseboards, buildup, and harder-to-reach areas—for a fuller reset.
Do you bring cleaning supplies?
Yes. We bring professional products and tools. If you need us to use a specific product (allergies, preferences), let us know before your appointment.
Are you bonded and insured?
Yes. home cleaning nyc is bonded and insured so you can book with confidence.
Can I request extras like inside the fridge or oven?
Absolutely. Extras can be added when you book or noted in your account. Pricing for add-ons is listed on our Pricing page.

Payments & policies

When will I be charged?
Payment is processed according to the method on file after your cleaning is completed, unless your plan states otherwise.
Do you offer discounts for recurring cleanings?
Yes. Recurring customers can save with weekly, bi-weekly, and monthly plans. See our Pricing page for current discount percentages.
What forms of payment do you accept?
We accept major credit and debit cards. You’ll add a card when you book so checkout is quick and secure.
What if something is damaged during a visit?
Contact us right away with photos and details. We’ll review the situation and work with you under our insurance and policies.

Quick policy highlights

  • 2-hour minimum for hourly bookings.
  • Flat-rate plans assume homes under 1,000 sq ft; larger spaces may switch to hourly—see Pricing.
  • We don’t clean exterior windows, carpets, mold, industrial sites, or lift heavy furniture.
  • Please secure valuables and pets; let us know about alarm codes or building rules in advance.

Still need help?

Our team is happy to walk you through booking, pricing, or a custom schedule.

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