These Terms of Service ("Terms") govern your use of the website and booking services operated by home cleaning nyc ("we," "us," or "our") in connection with residential and related cleaning services in the New York City area. By accessing our site or booking a service, you agree to these Terms.
1. Services
We provide professional cleaning and related services as described on our website at the time of booking. Service scope, pricing, and availability may vary by location, property type, and schedule. Estimates shown online are for convenience and do not constitute a binding quote until confirmed as part of a completed booking or written agreement.
2. Booking & account
You agree to provide accurate contact, address, and access information. You must be authorized to book service at the property address provided. We may refuse or cancel bookings that appear fraudulent, unsafe, or outside our service area.
3. Payments
Payment terms will be communicated at checkout or in your booking confirmation. You authorize us to charge the payment method you provide for agreed fees, applicable taxes, and any approved add-ons or adjustments described in your service agreement or confirmation.
4. Cancellations & rescheduling
Cancellation and rescheduling policies (including any fees) will be stated at booking or in your confirmation email. Failure to provide reasonable access to the premises at the scheduled time may result in a missed-appointment fee or cancellation of that visit.
5. Property access & safety
- Ensure safe access to the areas to be cleaned and secure valuables and fragile items as you see fit.
- Inform us of hazards (e.g., aggressive pets, mold, biohazards) before service. We may decline work that poses unreasonable risk to our team.
6. Limitation of liability
To the fullest extent permitted by law, home cleaning nyc and its personnel are not liable for indirect, incidental, special, consequential, or punitive damages arising from our services or your use of the site. Our total liability for any claim relating to a specific booking is limited to the amount you paid us for that booking, except where prohibited by law.
7. Website use
You may not misuse the site (e.g., scraping, hacking, transmitting malware, or violating others' rights). We may suspend access for violations of these Terms or applicable law.
8. Changes
We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site or services after changes constitutes acceptance of the revised Terms.
9. Contact
Questions about these Terms: support@homecleaning.nyc or call (347) 321-9443.